Buy Tickets & Buy Gift Cards
ONLINE – 24 Hours / Day
PHONE – (973) 313-2787 (During Box Office Hours)
BOX OFFICE – One SOPAC Way, South Orange, NJ 07079
Monday-Friday, 12PM-6PM – by phone and email only
Upcoming Holiday Hours:
– CLOSED – Thursday-Friday, November 25-26, 2021 (Thanksgiving)
Jennifer & Tony Leitner
COVID-19 Precautions & Policies
SOPAC is dedicated to ensuring the health and safety of our community. The following will be amended as policy updates are made.
SOPAC is guided by CDC guidelines and the state of New Jersey for our policies in preventing the spread of COVID-19 and protecting the health of our audiences, staff, volunteers, artists and their production teams.
SOPAC patrons must be fully vaccinated with an FDA or WHO authorized vaccine, and must show proof of vaccination along with government ID to enter.
If a patron is not vaccinated, they must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time.
All patrons are required to wear masks at all times while inside the venue. This includes children older than 2 who have not been vaccinated.
Since beginning preparations to reopen the building, we have researched the best practices for preventing the spread of COVID-19 and we continue to adhere to both state and regional guidelines.
- Proof of vaccine or a negative COVID-19 PCR test.
- Face coverings or masks are required for everyone over the age of 2.
- Touchless ticket scanning is now available! All tickets can now be emailed to you. You may print out your tickets at home or present them on a smartphone for scanning upon entry to an event.
- Hand sanitizing stations have been installed in the lobby and other high-traffic areas. Please use them upon entry and throughout your visit.
- Cleaning throughout the building is done more frequently with special attention to high-touch surfaces.
- A fog machine and an approved anti-viral solution are used on a regular basis throughout the building.
- National Restoration has CDC-certified SOPAC for Coronavirus disinfection protocols and guidelines.
- The HVAC system has been inspected and improved upon with the installation of Nu-Calgon iWave air purifiers (ionizers) as well as Merv-11 air filters.
- The air rate exchange within the building is confirmed to be 3x per hour.
Preparations for Your Visit
The cooperation of everyone will help us all feel comfortable while at SOPAC. Thank you in advance for your help and patience and thank you for reviewing the following:
- By choosing to attend a performance, you are assuming all risks related to being exposed to COVID-19 and SOPAC will not be held responsible.
- Please do not enter SOPAC if you are exhibiting COVID-19 symptoms or if you have been in contact with someone exhibiting symptoms within the past 14 days.
- In the event that you or your party have been exposed to or tested positive for COVID-19 within 14 days before your event, please contact the SOPAC Box Office.
- Directions given by SOPAC Management must be adhered to. Please note that SOPAC will continue to have security officers at every performance.
Presenting Your Vaccination Status
Doors for a scheduled performance will open 45 minutes before curtain to allow extra time for SOPAC Security to verify the vaccination status or negative test results of each patron upon entry. All patrons must present vaccination status or a negative test result with a government issued photo ID.
To present vaccination status at the door, please consider any one of the options below prior to your arrival.
CDC Vaccination Card: Please have your original card in hand. Photos of your card will not be accepted.
Docket App (New Jersey Residents): Docket is a free app from the NJ Department of Health that makes it easier for you and your family to securely access your COVID-19 vaccination record. Individuals with an email or phone number on file with the New Jersey Immunization Information System can access and download their COVID-19 vaccination record using the app. The Docket App is available on Apple’s App Store and Google Play.
Excelsior Pass (New York residents) Excelsior Pass empowers New Yorkers to retrieve and easily store a digital form of vaccine or negative test credentials, so that you don’t have to worry about misplacing or damaging your CDC vaccination card or other paper records. Excelsior Pass is available on Apple’s App Store and Google Play.
COVID-19 Ticket Refund Policy
SOPAC patrons may receive a full refund for tickets to SOPAC-presented shows that have been rescheduled or canceled due to COVID-19.
SOPAC will process refund requests to affected SOPAC-presented shows up until 30 days before the event. Within 30 days of the event, SOPAC cannot guarantee a refund if you choose not to attend the scheduled performance, but we can offer credit in the form of a SOPAC Gift Card.
In the event that you or your party have been exposed to or tested positive for COVID-19 within 14 days before your show, please contact the SOPAC Box Office.
As a nonprofit organization, SOPAC is committed to fees and policies that are fiscally responsible. Please take a moment to review our policies below and contact us at (973) 313-2787 or boxoffice@SOPACnow.org if you have any questions.
Sales & Fees
All sales are final and tickets are non-refundable.
A $3 Facility Fee is applied to each ticket on all orders.
A $1 Shipping Fee is applied to ticket orders with “Ship” selected as the delivery method.
All tickets are subject to Processing Fees, which vary by ticket price and method of payment.
Fees and prices are subject to change without notice.
There are three possible ticket delivery methods. The selection of your preferred delivery method occurs during the check out process.
“Email” delivery includes a PDF attachment which can be printed out and brought with you to the venue or scanned from a smart phone.
“Ship” delivery methods will be mailed via USPS First Class mail. Please allow 7-10 business days for delivery. A $1 Shipping Fee will be applied to these ticket orders.
“Will Call” tickets will be available to pick-up from the Box Office prior to your event.
Tickets purchased fewer than 10 days prior to the performance date, or otherwise noted, will be held at “Will Call.” Patrons may be asked to present a valid photo ID that matches the name on the purchase order when picking up tickets.
All sales are final and tickets are non-refundable.
SOPAC Members at the Benefactor Level ($1,000) or higher have ticket exchange privileges as part of their Member Benefits. Exchange requests must be made at least 24 hours prior to a performance
If you are no longer able to attend a performance for which you purchased tickets, you may donate the face value of your tickets to SOPAC. Patrons who make ticket donations will receive a letter from SOPAC acknowledging their donation for tax purposes. If the tickets are valued at more than $50, you will also receive Member Benefits. Donation requests must be made at least 24 hours prior to a performance.
In the event of inclement weather, if the artist is able to reach the venue, the performance shall go on.
In the event of a cancellation or postponement, SOPAC will notify current ticket holders via the e-mail and/or phone.
You waive your right to a courtesy notification regarding cancellation by refusing to provide contact information. When you purchase your tickets, SOPAC requests that you provide us with your e-mail and phone number so that we are able to communicate with you in the event of cancellation. If you have questions about whether a performance is taking place, we advise you to first visit the SOPAC website then to call the Box Office with further questions before beginning your journey to SOPAC.
In the event of a show cancellation, tickets can be exchanged or refunded.
SOPAC reserves the right to change program dates, times, artists and prices without notice.
Third Party Tickets
SOPAC’s trusted third-party ticket vendors are Goldstar, NJArtsTix.org and TDF. Ticket buyers assume full responsibility for tickets purchased through any other third-party ticket sellers. SOPAC cannot guarantee the authenticity of tickets purchased through third-party ticket sellers and will deny entry to the venue to any patron with fraudulent tickets.
General House Policies
SOPAC does not permit the taking of photographs or recordings of any kind at any time during performances.
Food is not permitted in the theatre.
Beverages are permitted only in SOPAC Theatre Cups available for sale from the lobby bar at most mainstage performances.
Patrons must follow the directions of the house staff at all times.
It is recommended that all patrons arrive 30-45 minutes prior to show time in order to find parking.
The house opens approximately 30 minutes prior to show time.
Latecomers will be seated at the discretion of house staff or as permitted by the artist.
All bags are subject to search upon entry and re-admittance to the theatre.
Any patron who refuses to permit a search will be denied entrance to the performance and will receive a refund for the ticket price.
Unattended items are subject to search.
SOPAC is not responsible for any property that is lost, stolen or damaged.
Patrons will be refused entry to SOPAC if in possession of any prohibited item.
Illegal and prohibited items will be confiscated and turned over to local law enforcement.
Children under the age of four are only permitted at Kids ‘N Family performances. Age recommendations for each of these performances is listed on its event webpage.
While on the SOPAC premises, children must be accompanied by a parent or guardian at all times.
All persons entering the theatre, no matter how young, must have a ticket and their own seat so that we may comply with fire codes.
SOPAC is an accessible cultural destination. Please advise the Box Office of any special needs when ordering your tickets so that we may make every effort to accommodate you. If a member of your party is in a wheelchair please let us know if the chair is over-sized, has any special equipment (i.e.: oxygen tank) or whether the party member can transfer from the chair.
Accessible parking spaces are located in the SOPAC/NJ Transit parking lot.
If you plan to use the services provided, we ask that you make every attempt to arrive at the theatre at least 45-minutes prior to the performance time.
Firearms & Other Weapons
Weapons including but not limited to firearms, knives, and chemical defense weapons such as pepper spray or mace are not permitted in the venue and/or the public spaces of SOPAC.
In the event an illegal item is discovered, SOPAC staff will immediately notify the local law enforcement personnel.
Student Rush & Pirate Rush
$10 Student Rush tickets for SOPAC-presented performances are made available for sale in person one hour prior to show time. Students are permitted 1 ticket per valid, full-time student ID. Subject to availability.
JESPY House clients are eligible for Student Rush tickets.
Full-time Seton Hall University students are eligible for Pirate Rush tickets at SOPAC-presented performances. Pirate Rush tickets are free and subject to the same conditions as Student Rush tickets described above. Seton Hall University students can also attend Seton Hall University Arts Council performances at SOPAC at no charge. Other students pay a reduced student price.
Discounts cannot be combined and are subject to availability.
Special promotion prices are not retroactive. Promotions must be mentioned at the time of purchase in order to receive the discount.
Discounts requiring proof of age, rank, enrollment, or otherwise will be held for pickup at Will Call in the Box Office. The required proof of ID or other verification must be presented to pick up your tickets.
For special promotions offering 2-for-1 tickets, the initial ticket must be purchased at an equal or greater value and the additional ticket must be of equal or lesser value.
Group sales discounts are available to mainstage SOPAC-presented shows. This excludes special events and rental events unless otherwise stated. Group sales may be processed after the public on sale occurs.
Groups of 10-19 receive a 10% discount.
Groups of 20 or more receive a 20% discount.
For Group Sale inquiries, please complete the form below.
Give the gift of a live performance today!
SOPAC Gift Cards never expire, are available in a variety of denominations and can be redeemed for tickets to SOPAC-presented shows (not redeemable for rental, Seton Hall, or other special events). Other restrictions may apply.
Please contact the SOPAC Box Office at (973) 313-2787 for assistance with purchasing Gift Cards.