Box Office Ticket Policies VisitNJ

SOPAC Box Office

Box Office Hours

Hours are Monday-Saturday, 12-6PM and two hours prior to performances.

Holidays:  
Thursday, November 22 – CLOSED – Thanksgiving 
Friday, November 23 – CLOSED – Day after Thanksgiving
Tuesday, December 25 – CLOSED – Christmas Day
Tuesday, January 1 – CLOSED – New Year’s Day
Monday, January 21 – CLOSED – Martin Luther King Day
Monday, February 18 – CLOSED – Presidents Day

Buy Tickets & Buy Gift Cheques

ONLINE – Click here to browse upcoming shows.

BY PHONE – (973) 313-2787 

IN PERSON – One SOPAC Way, South Orange, NJ 07079

SOPAC Gift Cheques (Gift Certificates) can be purchased online, by phone, or in person. Click here to purchase gift cheques online.

Seating Chart

Click here to view the SOPAC seating chart.

Ticket Policies

As a nonprofit organization, SOPAC is committed to fees and policies that are fiscally responsible. Please take a moment to review them and contact us if you have any questions.

  • Sales & Fees

    All sales are final and tickets are non-refundable.

    A $1 Facility Fee is applied to each ticket on all orders.

    A $1 Shipping Fee is applied to ticket orders with “Ship” selected as the delivery method.

    Processing Fees of $1-$9 per ticket apply to internet and phone sales.

    Fees and prices are subject to change without notice.

    Purchase Limit
    Individual patrons (both Members and non-Members) may purchase up to 9 tickets per performance.  

    Group Sales 
    See below for details about Group Sale discount rates.

  • Getting Your Tickets

    A $1 Shipping Fee is applied to ticket orders with “Ship” selected as the delivery method. All "Shipped" tickets will be mailed via USPS First Class mail. Please allow 7-10 business days for delivery.

    All other tickets will be held at Will Call in the Box Office for pick-up. 

    Tickets purchased fewer than 10 days prior to the performance date, or otherwise noted, will be held at Will Call.

    Patrons may be asked to present a valid photo ID that matches the name on the purchase order when picking up tickets.

  • Exchanges

    All sales are final and tickets are non-refundable.

    The only exception to this policy is for SOPAC Members at the Champion Level ($500) or higher who have ticket exchange privileges as part of the Member Benefits. Exchange requests must be made at least 24 hours prior to a performance beginning. 

    If you are no longer able to attend a performance for which you purchased tickets, you may donate the face value of your tickets back to SOPAC. Patrons who make ticket donations will receive a letter from SOPAC acknowledging their donation for tax purposes. Donation requests must be made at least 24 hours prior to a performance beginning.

  • Cancellations

    In the event of inclement weather, if the artist is able to reach the venue, the performance shall go on.

    In the event of a cancellation or postponement, SOPAC will notify current ticket holders via the e-mail and/or phone. 

    You waive your right to a courtesy notification regarding cancellation by refusing to provide contact information. When you purchase your tickets, SOPAC requests that you provide us with your e-mail and phone number so that we are able to communicate with you in the event of cancellation. If you have questions about whether a performance is taking place, we advise you to call the Box Office for confirmation before beginning your journey to SOPAC.

    In the event of a show cancellation, tickets can be exchanged or refunded.

    SOPAC reserves the right to change program dates, times, artists and prices without notice.

  • Third Party Tickets

    SOPAC's trusted third-party ticket vendors are Goldstar, NJArtsTix.org and TDF. Ticket buyers assume full responsibility for tickets purchased through any other third-party ticket sellers. SOPAC cannot guarantee the authenticity of tickets purchased through third-party ticket sellers and will deny entry to the venue to any patron with fraudulent tickets.

House Policies

SOPAC is committed to maintaining a safe and welcoming environment for all. Please take a moment to review our policies and contact us if you have any questions.

  • General House Policies

    SOPAC does not permit the taking of photographs or recordings of any kind at any time during performances.

    Food is not permitted in the theatre.

    Beverages are permitted only in SOPAC Theatre Cups available for sale from the lobby bar at most mainstage performances.

    Patrons must follow the directions of the house staff at all times.

    It is recommended that all patrons arrive 30-45 minutes prior to show time in order to find parking.

    The house opens approximately 30 minutes prior to show time.

    Latecomers will be seated at the discretion of house staff or as permitted by the artist.

    Click here to review our policy regarding searches / inspections of patrons’ personal belongings.

  • Children

    Children under the age of four are only permitted at Kids 'N Family performances. Age recommendations for each of these performances is listed on its event webpage.

    While on the SOPAC premises, children must be accompanied by a parent or guardian at all times.

    All persons entering the theatre, no matter how young, must have a ticket and their own seat so that we may comply with fire codes.

  • Accessible Accommodations

    SOPAC is an accessible cultural destination. Click here to read more. 

    Please advise the Box Office of any special needs when ordering your tickets so that we may make every effort to accommodate you. If a member of your party is in a wheelchair please let us know if the chair is oversized, has any special equipment (i.e.: oxygen tank) or whether the party member can transfer from the chair.

    Accessible parking spaces are located in the SOPAC/NJ Transit parking lot. If necessary, patron pickup and drop off in the circle is available and can be arranged through the Box Office.

    If you plan to use the services provided, we ask that you make every attempt to arrive at the theatre at least 45-minutes prior to the performance time.


  • Firearms & Other Weapons

    Weapons including but not limited to firearms, knives, and chemical defense weapons such as pepper spray or mace are not permitted in the venue and/or the public spaces of SOPAC.

    In the event an illegal item is discovered, SOPAC staff will immediately notify the local law enforcement personnel.

Discounts & Group Sales

  • Special Promotions

    Discounts cannot be combined and are subject to availability. 

    Special promotion prices are not retroactive. Promotions must be mentioned at the time of purchase in order to receive the discount.

    Discounts requiring proof of age, rank, enrollment, or otherwise will be held for pickup at Will Call in the Box Office. The required proof of ID or other verification must be presented to pick up your tickets.

    For special promotions offering 2-for-1 tickets, the initial ticket must be purchased at an equal or greater value and the additional ticket must be of equal or lesser value.

  • Student Rush & Pirate Rush

    $10 Student Rush tickets for SOPAC-presented performances are made available for sale in person two hours prior to show time. Students are permitted 1 ticket per valid, full-time student ID. Subject to availability. 

    JESPY House clients are eligible for Student Rush tickets.

    Full-time Seton Hall University students are eligible for Pirate Rush tickets at SOPAC-presented performances. Pirate Rush tickets are free and subject to the same conditions as Student Rush tickets described above. Seton Hall University students can also attend Seton Hall University Arts Council performances at SOPAC at no charge. Other students pay a reduced student price.

  • Group Sales

    A discount on Group Sales is available to mainstage SOPAC-presented shows. This excludes special events and rental events unless otherwise stated. Group sales may be made once the public on-sale occurs.

    Groups of 10-19 receive a 10% discount.
    Groups of 20 or more receive a 20% discount.

    For Group Sales, contact Alicia Whavers at (973) 382-1025 or aliciaw@sopacnow.org.

    SOPAC also offers group rates for School Performances.
    Click here for information on School Performances.